Providence Health & Services Call Center Representative in Missoula, Montana
Providence is calling a Call Center Representative (Call Center, Day Shift, 0.8FTE) to St. Patrick Hospital in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.
In this position you will:
Perform duties as a hospital Switchboard (PBX) operator for multiple hospitals (including all internal departments), clinics, provider practices and groups within Western Montana Region (WMR).
Handle customer’s telephone calls, faxes, paging and messages promptly and courteously in a timely manner.
Serve as an After Hours Answering Service for multiple providers, hospitals, clinics and critical service providers within the WMR.
Ensure that after-hours patient-to-provider; provider-to-provider calls; and office messages are expedited according to the emergent nature of the call.
Serve as a critical communications node for the WMR in the event of a community disaster or emergency.
Coordinate critical communications equipment repair for St. Patrick Hospital providers and staff as well as providers and staff of associated clinics and practices.
Required qualifications for this position include:
One year of experience in an office or health care setting
Knowledge of Microsoft Word, Excel, and Windows
Excellent keyboarding skills and familiarity with copiers, faxes and telephone equipment
Preferred qualifications for this position include:
High School diploma or General Equivalency Degree (GED)
Knowledge of medical terminology
Prior employment as an operator
About the hospital you will serve.
St. Patrick Hospital in Missoula, Montana has more than 250 licensed beds and serves patients from 17 counties. We have been recognized as a Thomson Reuters Top 100 Hospital and among many other awards, have earned the Premier Award for Quality award repeatedly. Missoula is halfway between Yellowstone and Glacier National Park. It is a university city of 65,000, surrounded by big sky, scenic mountains, forests and renowned rivers.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Customer Service
Req ID: 234422