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Providence Health & Services Call Center Representative in Missoula, Montana

Description:

Providence is calling a Call Center Representative (Call Center, Variables, 0.0 FTE) to Providence St. Patrick Hospital in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Perform duties as a hospital Switchboard (PBX) operator for multiple hospitals (including all internal departments), clinics, provider practices and groups within the WMR.

  • Serve as an After Hours Answering Service for multiple providers, hospitals, clinics and critical service providers within the WMR.

  • Coordinate critical communications equipment repair for St. Patrick Hospital providers and staff as well as providers and staff of associated clinics and practices.

  • Ensure consistently high standards of customer service and customer satisfaction.

  • Quickly identify and respond to customer feedback and complaints in a professional manner. Support coworkers and exemplify teamwork.

  • Attend unit and team meetings and participates. Miss no more than departmental meeting/year excluding valid exemptions.

  • Obtain signatures so loaner equipment can be tracked to ensure its return. Provide current directions to departments at network sites

Qualifications:

Required qualification for this position include:

  • 1 year experience in an office or health-care setting

Preferred qualifications for this position include:

  • High School diploma or General Equivalency Degree (GED)

  • Prior employment as an operator

About the hospital you will serve.

St. Patrick Hospital in Missoula, Montana has more than 250 licensed beds and serves patients from 17 counties. We have been recognized as a Thomson Reuters Top 100 Hospital and among many other awards, have earned the Premier Award for Quality award repeatedly. Missoula is halfway between Yellowstone and Glacier National Park. It is a university city of 65,000, surrounded by big sky, scenic mountains, forests and renowned rivers.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Non-Clinical)

Location: Montana-Missoula

Req ID: 263782

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