Providence Health & Services Senior Epic Applications Analyst - Web Applications in Missoula, Montana
Providence St. Joseph Health is calling a Senior Epic Application Analyst – Web Applications to one of the following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA or Torrance CA.
We are seeking a Senior Epic Application Analyst – PSJH to demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. Manage more complex projects, establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes. Lead activities of project team, mentor and assists others in support of applications, projects and goals. Initiate, coordinate or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.
The Epic web applications team provides technical and operational support for the following Epic Applications: MyChart, EpicCare Link, Haiku and Canto, MyChart Bedside, and Care Everywhere. Experience supporting EpicCare Ambulatory is not required but preferred.
In this position you will have the following responsibilities:
Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.
Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary.
Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities.
Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.
Applies standards, concepts and theories related to technical discipline to provide solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.
Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.
Required qualifications for this position include:
7 years build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience)
Competent in supporting the technical, operational, and application needs for appropriate highly complex application or several moderately complex applications from end-to-end.
Skilled trainer of team members in information collection, troubleshooting root cause of application failures and system monitoring.
Knowledgeable of application architecture with advanced skills in technical documentation of application system installations and highly complex system flows.
Skilled development of multifaceted testing plans and processes for complex systems.
Skilled trainer of database configurations, complex queries and elements.
Able to lead others in identifying ways to enhance or improve programs, processes and systems.
Proficient in Microsoft office products
Able to lead and mentor other leaders on internal project work with moderate to high complexity and risk.
Able to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities as well as mentor others in these skills.
Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.
Able to respect confidentiality of all information, especially related to patients, medical staff and employees.
Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.
Epic Certification with 4 years build experience
Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Information Technology
Other Location(s): California-Burbank, Oregon-Portland, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Washington-Seattle, Alaska-Anchorage, California-Anaheim, California-Torrance, Washington-Olympia
Req ID: 217777