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Providence Health & Services Supervisor, Epic Inpatient Applications - PSJH in Missoula, Montana


Providence St. Joseph Health is calling a Supervisor, Epic Inpatient Applications - PSJH in one of the following locations: Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland, WA, Portland OR, Beaverton OR, Anaheim CA, Irvine, CA, Missoula MT, Anchorage AK or a remote location within a 2 hour drive from any of the for-mentioned locations.

We are seeking a Supervisor, Epic Applications to provide excellence in Epic applications which includes, implementations and support for Providence St Joseph Health and affiliated organizations. The essential functions of this position include providing day to day support and supervision of the Epic application staff. Supports the department and IS strategic goals, resource planning and utilization. This includes the support of individual application road map success, implementation and optimization activities, and production support of applications within span of control. This position is responsible for supervising, mentoring and developing application analysts as well as other staff. This position is responsible for the supporting the overall integrity of their applications Epic build, the success of new Epic and integrated third party product introductions. The position will primarily be focused on internal application teams and supporting the day to day functions for our analyst caregivers to ensure their success.

In this position you will have the following responsibilities:

  • Maintains relationships with key business partners and other leaders specific to their customer service line and IS partnerships

  • Supports appropriate service delivery models for core application functions by managing the day to day applications team and it's technology.

  • Ensures that the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.

  • As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer in partnership with their manager or senior manager.

  • Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to support the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.


Required qualifications for this position include:

  • Bachelor’s degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience

  • 2 years Information Service Leadership experience.

  • 4 years working in an Epic environment

  • 7 years build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience)

  • Demonstrated ability to effectively manage teams and to accomplish work through effective leadership of teams

  • Ability to understand customer business needs, objectives and culture, while understanding their impact to PH&S organizational objectives, mission, and core values.

  • Able to lead and mentor other leaders on project work with moderate to high complexity and risk. Strong Epic application knowledge in the specified application to support growth, training, and development of their team members as well as support projects for success.

  • Epic certification in one of the primary applications supervisor is supporting

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Portland

Other Location(s): Oregon-Beaverton, Washington-Everett, California-Irvine, Washington-Renton, Washington-Seattle, Alaska-Anchorage, Montana-Missoula, Washington-Richland, California-Anaheim, Washington-Olympia

Req ID: 234259