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Providence Caregiver Relations Consultant II PSJH - HR Consulting in Montana

Description:

Providence is calling you to develop your career with this new opportunity as a Caregiver Relations Consultant II PSJH for HR Consulting at Providence Human Resources. This is a remote position. Candidates may reside in Alaska, Washington, Montana, Oregon, California or Texas.

The Caregiver Relations Consultant II is responsible for serving as a trusted resource for Core Leaders and Caregivers who face employee relations matters where content and subject-matter expertise is needed. The role includes ensuring consistent and best practice approaches to positive employee and labor relations, adherence to HR policies, compliance with regulatory and policy requirements and standards, investigations, and recommendations for workplace environment improvement. Additional areas of accountability include employee relations research, identifying trends and patterns and need for critical intervention, labor relations research, dispute alternatives and policy development, effective recordkeeping and data integrity. Maintains HR metrics and dashboards and reports to other HR professionals so actions can be aligned with findings.

Caregiver Relations Consultant II performs all duties in a manner which promotes teamwork and reflects the Providence Health & Services mission, values and philosophy and the values of the human resources division.

In this position you will:

  • Be responsible for serving as a trusted resource for Core Leaders and Caregivers who face employee relations matters where content and subject-matter expertise is needed

  • Ensure consistent and best practice approaches to positive employee and labor relations, adherence to HR policies, compliance with regulatory and policy requirements and standards, investigations, and recommendations for workplace environment improvement

  • Additionally be accountable for employee relations research, identifying trends and patterns and need for critical intervention, labor relations research, dispute alternatives and policy development, effective recordkeeping and data integrity

  • Maintain HR metrics and dashboards and reports to other HR professionals so actions can be aligned with findings

  • Perform all duties in a manner which promotes teamwork and reflects the Providence Health & Services mission, values and philosophy and the values of the human resources division

  • Act as trusted personal advisor to core leaders and caregivers during "Moments that Matter" throughout the employment life-cycle

  • Provide a personalized and effective experience during situations which require employee relations expertise

  • Be accountable for timely and effective response, management and resolution of Employee Relations concerns and investigations

  • Apply critical thinking and high touch customer service to resolve basic Employee Relations concerns

  • Ensure that all cases follow policy, and is compliant with applicable law

  • Perform all duties in a manner which demonstrates exceptional customer service, fosters a team concept and reflects the organizational values

  • Be required to have an effective and professional working relationship with all levels of the organization, including caregivers and core leaders

  • Provide advanced level of escalation support for department leaders and caregivers

  • Maintain balance between caregiver and core leader relationship

Qualifications:

Required qualifications:

  • Bachelor's Degree in Human Resources, Business, or related field, -OR- equivalent education/experience

  • Five (5) years experience in general human resources, or equivalent work experience, at exempt level, in multi-state/location, service line of business

  • Five (5) years demonstrated experience in the area of Employee Relations, labor relations, ADAAA, and leaves of absence

  • Five (5) years demonstrated experience providing high-touch customer service in 'concierge' style environment

Preferred qualifications:

  • HR Certification (PHR, SPHR or SHRM-CP, SHRM-SCP)

  • Master’s Degree in Human Resources, Business, or related field

  • Three (3) years additional experience in the specialty areas of HR Service Center, Drug Free Workplace, Compliance, Performance Management, ADA/LOA

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: HR Generalist

Location: Washington-Renton

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 288099

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