Providence Health & Services Senior Design Researcher in Montana
Providence St. Joseph Health is calling a Senior Design Researcher. This position is 100% remote and is open to candidates residing in Alaska, Washington, Montana, Oregon, California or Texas.
Applicants that meet qualifications will receive a text with a additional questions from our Modern Hire system.
We are seeking a Senior Design Researcher will be part of an interdisciplinary team to transform customer signals into actionable insights, co-design transformative experiences, and define the path ahead for all things patient financial experience. You will bring your experience to our human-centered design process and help create a deeper understanding of our patients within our organization. This is an opportunity to be part of a team that is creating positive impact for our patients and the healthcare community by creating experiences that change people's lives for the better.
In this position you will have the following responsibilities:
Perform user/customer research in partnership with our Voice of the Patient team to identify emerging opportunity spaces and pain points
Scope, plan, design and conduct generative and evaluative research studies
Communicate, promote and demonstrate a human-centered design process
Identify and recruit participants for studies including building best practices
Design and support engaging workshops with stakeholders especially around ideation
Manage project timeline through the research phase and coordinate team responsibilities
Document, synthesize, and communicate findings including leveraging frameworks and visualizations to articulate learnings and insights
Be involved in all aspects of the design process, including research and analysis, concept development, and launching solutions in-market
Create and curate repository for research findings that can be shared with key stakeholders
Facilitate stakeholder co-creation/ideation sessions with clear outcomes
Help develop, refine, and demonstrate best practices to build out research ops.
Required qualifications for this position include:
Bachelor's Degree in Cognitive Psychology, Anthropology, Social Sciences, Design/ Design Research, Human Factors, or related discipline.
5 years experience working as part of multidisciplinary teams bring new concepts to market
Preferred qualifications for this position include:
- Master's Degree in Cognitive Psychology, Anthropology, Social Sciences, Design/ Design Research, Human Factors, or related discipline.
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Marketing/PR/Communications
Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska
Req ID: 320602