Providence Senior IS Applications Analyst - ServiceNow Development in Montana
Providence St. Joseph Health is calling a Senior IS Applications Analyst - ServiceNow Developement to any of our main states: WA, OR, CA, AK, MT, TX or NM. This is a remote team.
We are seeking a Senior IS Applications Analyst PSJH to demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. Manage more complex projects, establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes. Lead activities of project team, mentor and assists others in support of applications, projects and goals. Initiate, coordinate or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization.
Partners, collaborate and extend effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services. Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts.
Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others.
In this position you will have the following responsibilities:
Use in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.
Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborates with customers on efficient, effective use of application resources, and create related documentation as necessary.
Work with internal and external teams to support and develop business solutions. Uses professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities.
Demonstrate service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.
Apply standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.
Prepare documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.
Lead project teams as needed.
Synthesize data, information, and knowledge to analyze multiple approaches/solutions to issues or problems.
Collaborate with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards.
Identify, manage, and communicate issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause.
Understand and translate the business needs into system design alternatives, configuration and workflow validations.
Facilitate and coordinate the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals.
Ability to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results.
Plan and coordinate downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management.
Ability to travel as required.
Perform rotational on-call responsibilities.
Required qualifications for this position include:
Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience or equivalent education/experience.
7 years Build analyst experience in Epic and/or equivalent healthcare software (may substitute for Epic Certification and build experience).
Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license.
Applicable Epic Certification may be required within 3 months of last class required for certification.
Experience performing QA activities against own or peer's code.
Preferred qualifications for this position include:
4 years of Epic Certification with 4 years build experience.
Epic Certification within 90 days of hire.
Any certifications relating to software applications, technology infrastructure and or clinical specializations are an advantage.
About the department you will serve.
Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Applications
Other Location(s): Montana, California, Washington, New Mexico, Texas, Alaska
Req ID: 294033